Order Issues

If you have any problems with your order (not received, not what you were expecting, etc.), contact us immediately so we can make it right. We truly want to ensure that our customers are pleased, so we will try to resolve any issues that may arise.

Please keep in mind that all Buff City products are handmade and 100% natural. Because of that, they tend to have variations from batch to batch (slight changes in color and size for example).

Damages: If you receive a damaged item, contact us immediately and we will happily replace those items promptly (provided they are reported within 48 hours of order delivery).